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Timberline boasts personalized
tobacco service
By Blaine Adams
May 11, 2009 | Although customers must be at least
19 years old to even enter Timberline Smoke Shop, the
store says it's focused on providing personalized service.
Joey Stosich, an employee at the store, explained
what gives the store the laid-back feeling evident from
the second one steps inside.
"It's a different look on things," she said. "I feel
like I'm pretty much friends with all of the customers.
Once they come here they don't go other places."
The store is stocked with various brands and styles
of tobaccos, along with cartons of more common varieties,
although at a lower price than any other store in town.
The employees are casual and relaxed; there's no lethargy
in their movements. But as comfortable as they look
behind the counter or stocking products in the back
of the store, they are quick to respond to customers
walking through the front door, and even quicker to
ring them up. Although people are continually in and
out, there's rarely a line.
Compared with other places in Logan to buy tobacco,
Stosich said, "We get to know the customers on
a more personal level. It's nice to see the same faces,
but also new ones."
In a way, the shop is from another era. Selling a
product now being banned in many places, and providing
that oldest of store traditions: remembering customers'
faces and orders, the shop is an anachronism. Stosich,
as well, admits the store's feel is unusual.
"[The store provides] an alternative environment to
buy tobacco-related products," she said. "We have friendly
relationships with our customers. It makes work more
relaxed. It's a chill environment."
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